At REAL SPORT , we specialize in custom-made sports apparel
featuring full personalization (including custom names, initials, team logos,
and specific designs). Because of the custom nature of our products, our return
policy differs from standard retail stores.
1. CUSTOM AND PERSONALIZED PRODUCTS (MADE-TO-ORDER)
In accordance with consumer protection laws regarding custom-made goods, the
right of withdrawal and 14-day return does NOT apply to goods made to the
consumer's specifications or clearly personalized.
·
Products with your logos, names, or initials:
Once manufactured, these products cannot be returned or exchanged simply
because you changed your mind or selected the wrong size.
·
Recommendation: Please carefully check
our size chart and the spelling of names/initials before completing your order.
2. DEFECTS OR MANUFACTURING ERRORS
Your satisfaction is our top priority. If we made a mistake, we will fix it
immediately. You can request a replacement or a full refund if:
·
The product has a manufacturing defect (e.g.,
torn stitching, fabric defect).
·
There is a printing or sublimation error that
deviates from your approved design (wrong name, wrong logo, or incorrect color
due to our mistake).
·
We shipped a different size from the one you
ordered.
What to do in this case:
1. Contact
us via email at: realsporteood@abv.bg / realsporteood@gmail.com within 14 days of receiving
your package.
2. Attach
clear photos showing the manufacturing defect or the error in design/size.
3. We
will review your claim within 48 hours. If the mistake is ours, we will produce
and ship a new product entirely at our expense or issue a full refund.
3. STANDARD (NON-PERSONALIZED) PRODUCTS
If you purchased a blank or standard product from our website that features
no personal customization (no added names, logos, or specific design
modifications), you have the right to return or exchange it within 14 days of
receipt.
·
The product must be in its original condition –
unworn, unwashed, with all tags attached, and in its original packaging.
·
Return shipping costs for non-personalized items
are the responsibility of the buyer.
4. REFUNDS
Once your refund is approved, the funds will be credited back to your
original payment method (credit/debit card or PayPal) within 14 business days.